Front Office Personnel

Job Description

• Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Clean up all the equipment on a regular bases  
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc., and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort, and forward emails
• Record minutes from meetings
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sell products and services by establishing contact and developing relationships with prospects; recommending solutions.
• Develop a standard template for all proposals and participate in their presentation to key prospects.

• Develop strategies for attending trade shows, conferences, and business meetings.
• Provide weekly reports to management and attend management meetings to review performance and revise strategies.
• Monitor and evaluate emerging business opportunities with a view to positioning. Formulate and implement interventions to deliver sustained performance in terms of securing tenders and new business opportunities.
• Administer the preparations of quotes.
• Maintain relationships with clients, vendors etc by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
• Assist other departments when necessary in areas such as production and attend to other duties. 
• Provide market price input, and participate in price negotiations with clients and suppliers.
  Supervise the development and dissemination of marketing materials and supplier promotional materials.

Requirements and skills
Proven experience as a front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
Knowledge in Digital Media Services.
High School diploma; additional qualifications will be a plus

Company Culture:
Our company values creativity, innovation, and a passion for IT, Technology, and Digital Media.
We foster a respectful, collaborative environment where ideas are encouraged, and each team member’s contribution is valued.
We are committed to producing top-notch visual content and It solutions that resonate with our audience and drive our brand’s success.
Job duties may vary and are subject to change based on business needs.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by jobholders within this job.
It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the position.

Application Process:
Interested candidates are encouraged to submit their resumes detailing their relevant experience and approach to sales and marketing.
Shortlisted candidates will be contacted for an interview and practical assessment.