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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is a widely recognized certification in the field of software testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification is specifically designed for individuals who specialize in usability testing and are looking to enhance their knowledge and skills in this area. CTFL-UT exam is based on the International Software Testing Qualifications Board (ISTQB) Foundation Level syllabus and covers a range of topics related to usability testing.
Achieving the CTFL-UT certification demonstrates a commitment to professional development and a dedication to quality assurance. It also provides a competitive advantage in the job market, as many organizations require or prefer candidates with ISTQB certifications. Additionally, the CTFL-UT Certification can lead to career advancement opportunities, such as becoming a senior usability tester or a UX design specialist.
ISQI CTFL-UT certification prepares individuals to pass the ISTQB certification exam in Usability testing. ISTQB Certified Tester-Foundation Level - Usability Testing certification covers a wide range of topics, including Usability testing and evaluation standards, Usability test design, and user experience research techniques, among others. The CTFL-UT certification helps individuals gain a thorough understanding of the Usability testing process and the issues associated with Usability.
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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q10-Q15):
NEW QUESTION # 10
What is good accessibility?
- A. Good usability of a software product by people with limited knowledge of the software
- B. Good usability of a software product on all devices (smart phone, computer, etc.)
- C. Good usability of a software product by people with limited vision, hearing, dexterity, cognition or physical mobility
- D. Good usability regardless of disturbances like bright sunlight, noise or wind
Answer: C
Explanation:
Accessibility refers to designing products so that people with disabilities or limitations (permanent or temporary) can use them effectively. According to the Web Content Accessibility Guidelines (WCAG) and ISO standards, accessibility focuses on ensuring that users with vision, hearing, cognitive, or mobility impairments can access digital interfaces. Option D captures this intent accurately. The other options relate to general usability or responsiveness (e.g., device adaptability or user experience in noisy environments) but do not address the inclusive nature of accessibility as defined by official guidelines.
References:
WCAG 2.1 Guidelines - W3C
ISO 9241-171:2008 - Guidance on software accessibility
Usability.gov: Accessibility Basics
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NEW QUESTION # 11
Which of the following statements about usability testing is true?
- A. The conditions under which a usability test is done are irrelevant
- B. A usability test consists of one usability test session
- C. The preparation of a usability test is optional
- D. Before the usability test sessions, a pilot usability test session can be conducted
Answer: D
Explanation:
A pilot usability test session is a critical step prior to conducting the actual usability test. Its purpose is to ensure that the test setup, task design, and moderator instructions are clear and function as expected.
According to ISO 9241-210 and the Nielsen Norman Group's best practices, pilot testing helps detect unforeseen issues and fine-tune the process. Options A and B are incorrect because testing conditions must reflect realistic scenarios, and thorough preparation is essential to gather meaningful usability data. Option D is also incorrect; a usability test typically consists of multiple sessions with different users to gather sufficient data for analysis. The pilot session ensures everything works smoothly before involving real participants.
References:
ISO 9241-210:2019, Ergonomics of human-system interaction - Human-centred design Nielsen Norman Group: Usability Testing 101 Usability.gov: Pilot Testing
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NEW QUESTION # 12
Which of the following is a principal task of the usability test moderator role?
- A. Create a survey plan
- B. Define testing tasks
- C. Log usability problems
- D. Write a usability test plan
Answer: B
Explanation:
The usability test moderator plays a crucial role during the execution phase of a usability test. Their principal task is to facilitate the test sessions by guiding participants through predefined testing tasks, observing behaviors, and ensuring that the test environment is neutral and free from bias. Defining testing tasks, however, is primarily done during the test design phase by the usability test designer or analyst, but the moderator ensures these tasks are clearly communicated and administered to participants during the session.
Logging usability problems (option B) is often done by observers or analysts reviewing session recordings or notes, not directly by the moderator during live testing. Creating a survey plan (option C) and writing the usability test plan (option D) are preparatory activities generally done before the test sessions and are not the moderator's main focus. Therefore, the principal role of the moderator centers on conducting the sessions and managing task delivery effectively to obtain authentic user interaction with the system under test.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Process for usability testing
NEW QUESTION # 13
A web shop owner used Google Analytics to gather information about her users. She found out that most users take about five minutes to place an order. Is the usability of the website good or bad?
- A. The usability of the website is good - five minutes is a fair amount of time
- B. The usability of the website is bad - five minutes is way too long
- C. That depends on the accessibility of the website
- D. That depends on the context of use as users may have different expectations
Answer: D
Explanation:
Usability is defined in ISO 9241-11 as the extent to which a system can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. Without knowing the context-such as product complexity, user familiarity, device type, or purchasing habits-it is impossible to judge whether five minutes is good or bad. For complex items, five minutes may be reasonable, while for one-click purchases, it may be excessive. Thus, usability cannot be assessed solely based on one metric like time-it must be evaluated within its full usage context.
References:
ISO 9241-11:2018 - Usability Definitions and Concepts
Nielsen Norman Group: Context of Use in Usability Testing
Usability.gov: Usability and Context of Use
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NEW QUESTION # 14
Which of the following is a principal task of the usability tester role?
- A. Perform pre-session briefing of participants
- B. Discuss findings from usability test
- C. Communicate with test participant
- D. Define testing tasks
Answer: C
Explanation:
The usability tester, often synonymous with the usability test moderator in practice, is primarily responsible for interacting directly with the test participants during the usability testing sessions. This role includes communicating with participants to guide them through test tasks, answering questions without leading responses, and ensuring the session runs smoothly. Effective communication is essential to facilitate participant comfort, elicit genuine user behaviors, and capture accurate usability data.
Performing the pre-session briefing (Option A) may be done by the usability tester but is often a shared responsibility or part of test facilitation protocols. Discussing findings (Option C) typically falls to analysts or usability experts after testing sessions are completed and data analyzed. Defining testing tasks (Option D) is usually done by test designers or analysts during test planning, not during the test execution.
Therefore, communicating with test participants during testing is a core, principal task of the usability tester role.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Usability testing roles and responsibilities
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NEW QUESTION # 15
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